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Frequently asked
Questions

Want to learn more about CBD or have any specific product questions? Refer to our FAQ options below or contact us at support@medterracbd.com! Our business hours are Monday - Friday, 6:00am - 5:00pm PST. and Saturday, 8:00am - 2:00pm PST.

CBD (or cannabidiol) is one of over 85 cannabinoids found in cannabis. CBD is present in more significant quantities in hemp than it is in marijuana. And because it's non-psychoactive, CBD is widely regarded to possess incredible health potential.

NO. They will not get you high. CBD is non-psychoactive and our products contain zero THC, guaranteed.

Medterra's hemp is grown and extracted under the strict guidelines of the Kentucky Department of Agricultural Industrial Hemp Pilot Program. We are able to sell in all 50 states and most international countries, without any risk.

0% THC, guaranteed. All of our CBD products do not contain any THC and you can view the potency of our CBD by viewing our third-party lab test results by clicking here.

It depends on the testing standards of the lab administering your drug test. Most companies only search for the cannabinoid THC, which is the main psychoactive component of the marijuana plant. While Medterra products are THC free, there are some testing facilities that check for a spectrum of cannabinoids and could trigger a positive drug test. By law, you are allowed to ask the facility what cannabinoids they test for. If you are uncomfortable with that, you can call and ask anonymously. We suggest contacting the testing facility if there is any concern.

Kentucky's ecology is perfect for growing hemp. The growing season is longer and the soil is richer than Colorado's, so the quality of the hemp is better. Growing under the Kentucky Hemp Pilot Program is also 100% compliant with Section 7606 of the 2014 Farm Bill, which means harvesting and distributing is 100% legal at the federal level.

Each batch of our CBD is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins and pesticides. Click here to view our third-party lab test results.

The main difference between CBD oil and Hemp oil is that Hemp Oil does not contain CBD. CBD and hemp oils are made from different parts of the plant and have different purposes. CBD is a compound found in industrial hemp, and we utilize a whole plant CO2 extraction that allows us to draw the CBD from the plant material and filter out unnatural substances, maximizing pure CBD concentration. While CBD is extracted from the entire plant, minus the seeds, hemp is extracted only from the seeds. Hemp oil is made from pressing hemp seeds and is used in a variety of products. Hemp-seed oil is used as a protein supplement for food, as varnish for wood and, because of its remedial properties for hair and skin, as an ingredient in lotion and soap products. You can buy hemp-seed oil online or at certain food stores, where you can learn about more ways to incorporate it into your diet and hygiene.

The endocannabinoid system (ECS) is a group of cannabinoid receptors located in the brain and throughout the central and peripheral nervous systems, consisting of neuromodulatory lipids and their receptors. There are two main types of receptors in the ECS, CB1 and CB2. CB1 receptors are primarily located in the central nervous system and brains of mammals, and CB2 are generally found in the peripheral nervous system. There are two main cannabinoids mammals produce- 2AG and Anandamide. Read more by clicking here.

For domestic orders, no. For international orders, there is a processing fee that might be added to your order. If this charge appears on your order, please contact us at support@medterracbd.com and we will be happy to help.

If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@medterracbd.com or call 800-971-1288 to speak to Customer Service. If you purchased our product through a Medterra distributor or retailer, please go to the original purchase location for any return or exchange.

Medterra's Rewards Program allows you to exchange points from purchases for discounts on future orders. Signing up automatically earns a $10 discount code off your next order.

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