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Orders placed Monday - Friday after 2:00pm PST will be shipped the following business day. 

Our business hours are Monday - Friday, 9:00am - 5:00pm PST.

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD.

International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for custom delays or if your package has been returned due to your country’s regulations.

We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada, Australia or the United Kingdom at this time. 

If you would like to speak with someone, please call 800-971-1288, Monday - Friday 9:00am to 5:00pm PST or email us at support@medterracbd.com

Return and Refund Policy: We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to support@medterracbd.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

If you are not satisfied with our products, you may request a refund of the purchase price of the product, excluding shipping, within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@medterracbd.com or call 800-971-1288 to speak to Customer Care.

Order Processing, Delivery Method and Timing: Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 2-3 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Ground Home Delivery, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 2-3 business days for the tracking to update. If you have questions about your order or shipping, please call us at 800-971-1288 or email us at support@medterracbd.com


We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1st business day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS or FedEx, the 20th does not count as the first shipping day, but the 21st does.


Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. Please allow 48 hours for your tracking to update. If you did not receive it, please email us at support@medterracbd.com and we will be happy to provide you with your tracking number. 


You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please call 800-971-1288 and tell us your order number and preferred shipping method with your credit card ready.


USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website

USPS Priority Mail:
Domestic packages usually arrive within the end of 1-3 business days according to their website

FedEx Ground Home: Domestic packages usually arrive to residential locations within the end of 1-5 business days according to their website.

FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website

FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website

If your preferred shipping address is a P.O. Box, please be sure to pick USPS as your shipping method!

Ownership of packages turned over to USPS and FedEx transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS or FedEx along with your order from us, so any shipping issues must be handled by USPS or Fedex. 

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