With all of the concern regarding Covid-19, the Medterra team wants to take one less worry off your list. As your CBD source, we place a high priority on maintaining a resilient supply chain that can withstand local and international disruptions. The following practices are not new for the Medterra team, but will important in making sure you get your CBD orders on time:
Safety Stock: Medterra maintains 8 weeks of safety stock of all finished products and has secured 6 months supply of critical raw materials.
Multiple Fulfillment Locations: Medterra has the capability to fulfill customer orders from 4 independent locations in California, Nevada, and New Jersey.
Diversified Shipping Partners: Medterra has agreements with FedEx, UPS, and USPS to ensure our product continues to be delivered on time.
Industry Leading Customer Service: Medterra’s renowned Customer Care team is here to support all orders and address any questions. In addition, recent system upgrades allows our Customer Care team to work remotely if needed!
If you would like to speak with someone, please call 800-971-1288, Monday - Friday, 6:00am - 5:00pm PST. and Saturday, 8:00am - 2:00pm PST or email us at [email protected]
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to [email protected] You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to [email protected] or call 800-971-1288 to speak to Customer Service.
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please call us at 800-971-1288 or email us at [email protected]
We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, some packages may not be able to ship same day. Please know that we are always working to get you the CBD you enjoy as quickly as possible.
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at [email protected] and we will be happy to provide you with your tracking number.
You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please call 800-971-1288 and tell us your order number and preferred shipping method with your credit card ready.
USPS First Class Mail: Domestic packages usually arrive within the end of 3-5 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx Ground: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to deliver the next day before the end of the business day, according to their website.
Please note FedEx does not offer weekend delivery through our system. This means if you placed an order on Friday for overnight, it will not be delivered until Monday.
If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!
International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for custom delays or if your package has been returned due to your country's regulations.